FAQ
Orders & Payment
What forms of payment do you accept? We accept all major credit cards, debit cards, and Shop Pay. All transactions are processed securely at checkout.
Can I cancel or edit my order? In-stock orders can be cancelled or edited within 24 hours of purchase. Email info@tailoredmone.com as soon as possible. After 24 hours, the order may already be packed and ready to ship.
Made-to-order pieces cannot be cancelled once confirmed, as production begins shortly after your order is placed.
Do you offer gift cards? Not at this time. If you'd like to purchase a piece as a gift and need help selecting the right size or style, email us at info@tailoredmone.com.
Shipping
How long does shipping take? It depends on the piece.
In-stock pieces ship within 3 business days. You'll receive a tracking number once your order is on its way.
Made-to-order pieces ship within 4–6 weeks if the fabric is in-house, or 5–8 weeks for special fabric orders. Your confirmation email will include an estimated ship date.
How much does shipping cost? Shipping is free on all US orders.
Do you ship internationally? Not at this time. We ship to the contiguous United States only.
Can I ship to a P.O. Box? We recommend using a street address whenever possible. Some pieces ship in an upright garment box, which may not fit in a standard P.O. Box.
What if my package is lost or stolen? Once a package is marked as delivered by the carrier, we are not responsible for lost or stolen items. Contact your carrier directly with your tracking number. If you need help, reach out at info@tailoredmone.com.
Returns & Exchanges
Can I return an in-stock piece? Yes. Unworn, unwashed in-stock pieces in original packaging can be returned for store credit within 14 days of delivery. Tags must be attached and the item must show no signs of wear.
To start a return, email info@tailoredmone.com with your order number. Store credit does not expire.
Can I return a made-to-order piece? Made-to-order pieces are final sale. Because these pieces are produced after your order is placed, we are unable to accept returns or issue store credit. If your piece arrives with a manufacturing defect, contact us within 7 days of delivery and we will make it right.
Do you offer cash refunds? No. We issue store credit only. Credit does not expire and can be applied to any future purchase.
Sizing & Fit
What sizes do you carry? In-stock pieces are available in M, L, XL, and select styles in XXL. Size availability varies by style — check the product page for current availability.
Don't see your size? Email info@tailoredmone.com. We can make most pieces in additional sizes as a made-to-order option.
How do I know what size to order? Each product page includes fit notes specific to that piece. You can also reference our size guide for measurement instructions. If you're between sizes or unsure, email us before ordering — we're happy to help.
How do your pieces fit? Our pieces are designed with ease and intentional relaxed proportions. If you prefer a closer fit, size down. Specific fit notes are listed on each product page.
Made to Order
What does made to order mean? Made-to-order means the piece is produced after you place your order — not sitting in a warehouse. It's how luxury clothing worked before overproduction became the norm. You get exactly what you ordered, made when you're ready for it.
What's the timeline for a made-to-order piece? 4–6 weeks if the fabric is already in-house. 5–8 weeks if the fabric needs to be sourced. Your confirmation email will include the estimated timeline for your specific order.
Can I customize a made-to-order piece? Yes. Length adjustments and sleeve modifications are included in the price. Email info@tailoredmone.com before or after placing your order to discuss what you need. We keep your measurements on file for future orders.
How do I place a made-to-order order? You can purchase directly through the product page. If you have questions about fabric, fit, or customization before ordering, email info@tailoredmone.com first.
Product Care
How do I care for my pieces? Care instructions are listed on each product page and on the garment label. In general: merino and cashmere should be hand washed or dry cleaned. Cotton polos can be machine washed cold. When in doubt, hand wash and lay flat to dry.
General
What if my item arrives damaged or incorrect? Contact us at info@tailoredmone.com within 7 days of delivery. Include your order number, a photo of the issue, and your current shipping address. We'll cover return shipping and send a replacement or issue store credit — your choice.
How do I contact you? Email info@tailoredmone.com. We respond within 2 business days.